How to Stop Auto Renewal on MTN in 2025

Auto-renewal on MTN can be helpful when you want uninterrupted access to data, airtime bundles, or value-added services. But sometimes it becomes a source of frustration when it deducts your airtime without your consent. Many subscribers mistakenly activate auto-renewal or no longer want a service but still get billed for it. This article explains in detail how to stop auto renewal on MTN in 2025, using simple methods you can apply anytime.

Why Learn How to Stop Auto Renewal on MTN?

Auto-renewal ensures convenience. It renews your subscription automatically once it expires, saving you from the stress of manual renewal. However, this feature can also create problems:

You may get unexpected deductions if you forget to cancel.
Airtime you planned to use for calls or other services may be consumed.
You might remain subscribed to a service you no longer need.

Learning how to stop auto renewal on MTN gives you full control over your airtime and subscriptions.

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How to Stop Auto Renewal on MTN via USSD

One of the easiest ways to cancel auto renewal on MTN is by using USSD codes. MTN now uses 312 as the primary code for data services. Here’s how to go about it:

Dial *312# on your MTN line.
Select Data Plans.
Scroll and choose Manage Data.
Select Cancel Auto Renewal.
Pick the bundle you want to opt out of.

MTN will confirm that your plan is now on one-time purchase. This means you will no longer be auto-renewed when the bundle expires.

Another option is to dial 312 directly, connect to ZIGI (MTN’s self-service bot), and press:

1 to check auto-renewal status.
2 to cancel auto-renewal.

This method is fast and works for all active data plans.

How to Stop Auto Renewal on MTN via SMS

The SMS method is also very effective, especially if you know the short code of your data bundle.

To cancel, simply send NO + [bundle code] to 312.

For example:

If you subscribed to the 1.5GB monthly plan (code 106), send NO106 to 312.
If you subscribed to the 200MB 2-day plan (code 113), send NO113 to 312.

MTN will reply with a confirmation message once your auto renewal is canceled.

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Some popular examples include:

NO109 to 312 – 3GB monthly plan
NO107 to 312 – 6.5GB monthly plan
NO114 to 312 – 25MB daily plan

This method is quick and works instantly.

How to Stop Auto Renewal on MTN Using MyMTN App

MTN provides an official mobile app that makes managing subscriptions easy. Here’s how to use it:

Download the MyMTN App from the Google Play Store or Apple App Store.
Open the app and log in with your MTN number.
Navigate to My Subscription.
Toggle off Auto-Renewal for the active bundle.
Confirm by selecting Turn Off.

Once you do this, the app ensures all future subscriptions are set to one-time purchase unless you re-enable auto renewal.

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How to Stop Auto Renewal on MTN Using MyMTN Web

If you don’t want to use the app, MTN also provides the MyMTN Web platform. The process is simple:

Visit the MyMTN Web portal.
Log in with your phone number, username, and password.
Enter the OTP sent to your line.
Go to My Subscription.
Toggle off the auto-renewal button.

This option is useful if you prefer using a computer or don’t have the MyMTN App installed.

How to Stop Auto Renewal on MTN Through Customer Service

If you cannot stop auto renewal on your own, you can call MTN customer service. Here’s how:

Dial 300 from your MTN line.
Follow the voice prompts to reach a customer care agent.
Provide your details for verification.
Ask the agent to cancel auto-renewal for your subscription.

Alternatively, you can reach MTN through:

Live chat on the MTN website.
Social media handles like Twitter (@MTNNG) or Facebook (MTN Nigeria).

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How to Stop Auto Renewal on MTN Social Bundles

Many MTN users activate social media bundles like WhatsApp, Facebook, or Instagram, only to discover they auto-renew. Here’s how to stop them:

To cancel WhatsApp daily plan – Send STOPWAD to 312.
For WhatsApp monthly plan – Send STOPWAM to 312.
For Facebook daily plan – Send STOPFBD to 312.
To cancel Instagram daily plan – Send STOPINSD to 312.
For Instagram monthly plan – Send STOPINSM to 312.

This works for other bundles such as Eskimi, WeChat, and even 2GB daily or monthly bundles.

How to Stop Auto Renewal on MTN Value-Added Services

MTN also offers extra services such as Caller Tunes, MTN Play, and XtraValue plans. These often auto-renew unless canceled.

Caller Tunes: Send STOP to 4100.
MTN Play: Send STOP to 5005 or use *123#.
XtraValue plan: Send NOXTRA to 312, or dial *123*2# and cancel.

You can also manage and cancel these services from the MyMTN App under Manage Services.

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How to Stop Auto Renewal on MTN Data Share

If you share data bundles with other MTN users, they can also auto-renew. To stop this:

Dial *312*5#.
Select Manage Data Share.
Cancel auto renewal.

This ensures that shared plans don’t continue to deduct airtime.

How to Check Active Subscriptions on MTN

Before canceling, it’s wise to confirm which services are on auto renewal. Here are the ways to check:

USSD: Dial *123*5*1#.
SMS: Send STATUS to 312.
App: Log into MyMTN App → Manage Services.

This helps you track and cancel only the services you don’t need.

Advantages of One-Time Purchase Over Auto Renewal

Choosing one-time purchase instead of auto renewal gives you flexibility and control.

Airtime remains safe until you decide to subscribe again.
You can switch to different data bundles depending on your budget.
No surprise deductions.

By activating one-time purchase during subscription, you won’t need to cancel auto renewal later.

Auto Renewal vs. One-Time Purchase on MTN

Feature	Auto Renewal	One-Time Purchase
Convenience	Renews automatically — no need to track dates or remember to subscribe.	Requires manual renewal when your data expires.
Internet Downtime	Eliminates downtime — data is renewed immediately, keeping you connected.	May experience downtime if you forget to renew on time.
Time & Effort	Saves you the hassle of frequent manual renewals.	You spend extra time manually buying data each time.
Unused Data	Rolls over unused data into the next cycle, so nothing is wasted.	Unused data expires if not renewed before the grace period ends.
Airtime Protection	Automatically deducts from your airtime balance at renewal.	Airtime is preserved until you decide to use it.
Flexibility	Keeps you subscribed to the same plan unless you cancel it.	Gives you freedom to switch to a different bundle anytime.
Best For	Businesses, remote workers, or heavy users who need constant internet access.	Users who want full control over when and how they subscribe.

Frequently Asked Questions on How to Stop Auto Renewal on MTN

1. Can I stop auto renewal if I no longer use the service?
Yes. Just follow the steps outlined for your data plan or value-added service.

2. Will I get a refund if auto renewal already deducted my airtime?
No. MTN does not usually refund unused services after renewal.

3. Can I re-enable auto renewal after canceling?
Yes. Simply subscribe again and select auto renewal when prompted.

4. How do I know if auto renewal is active on my line?
Dial *123*5*1# or send STATUS to 312 to see your active subscriptions.

Conclusion

Knowing how to stop auto renewal on MTN in 2025 is essential for avoiding unnecessary deductions. Whether it’s through USSD, SMS, MyMTN App, MyMTN Web, or customer care, MTN provides multiple ways to help you stay in control.

If you want more flexibility, always choose the one-time purchase option when buying data. That way, you decide when and how to subscribe again.

By applying the steps in this guide, you can stop auto renewal on MTN and manage your airtime wisely.

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References

www.naijadatacode.com – How to Cancel Auto Renewal on MTN
suresuccess.ng – How to Cancel Auto Renewal on MTN in 2025 [Updated]

How to Stop Auto Renewal on MTN 2025